5710-D General Washington Drive, Alexandria, VA 22312(703) 658-5353

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Total Floors
Average rating:  
 74 reviews
 by Google Review by Megan M.
Amazing job
City & State: Alexandria, VA

I recently had my hardwood floors and stairs/railing refinished from a honey oak to a Dark Walnut and Total Floors did an amazing job!! They came in and sanded in a day, had stain on it by morning of day 2 and finished (stain, top coat, and fully dry) in 3 to 4 days. I had a decent amount that needed done and was shocked how fast they worked. I would highly recommend!

 by Yelp Review by Jeff H.
Total floors are TOTAL PROS
City & State: Washington, DC

Total floors are TOTAL PROS! They helped us pick an American sourced engineered floor. They let is bring home large format samples which made choosing a color very easy! The installers arrived on time and finished early. Super professional result. The floors look fantastic!

 by Yelp Review by Samed R.
Excellent throughout
City & State: Arlington, VA

We were renovating our home and used total floors to do 3 levels on our house with laminate, carpet, and hardwood. The experience was excellent throughout. We shopped everywhere including Home Depot and Lowes and Total Floors beat their price and by far exceeded their customer service. We dealt with Elsa and she was extremely flexible and very knowledgeable. The house was renovated in sections so we had to work with her on three separate occasions and every time she took time to explain everything, work with our crazy schedule, and guide us through the project. All the installers showed up promptly everyday and worked quickly and cleanly. Mr. Hamid gave us a few discounts along the way as well and really beat out the pricing from the big box stores. We worked with many vendors in our home renovation and I can honestly say dealing with Elsa and Mr. Hamid at Total Floors was by far the smoothest and easiest experience.

 by Google Review by J.C.
Excellent knowledge and customer concern
City & State: Alexandria, VA

A great help to our new flooring solution. I shopped four different floor companies -- absolutely fair price (competitive, perhaps lowest). Resolved all challenges of installation. GREAT TEAM of installers (very skilled) // excellent knowledge and customer concern from owners/sales team. FINAL INVOICE was BELOW estimate/contracted price (a line item was not needed, so I was not charged for it)!!!. If I have future flooring needs, this is where I am doing business.

 by Google Review by Vic Tori Stables
I love this company
City & State: Alexandria, VA

A few hiccups with staining my original hard wood floors, and had tile installed in my downstairs bathroom. But Elsa and Elio stayed on top of it and in the end I am satisfied and happy to finally have it all done. I love this company and its better then the big box stores. You never know who is coming to your home. If you get tile done in your bathroom and do not want the toilet calked to the floor, you may want to mention it prior to the job. I still have a few rooms to do upstairs - I will be using Total Floors.

 by Yelp Review by Jason S.
Best price and perfect communication
City & State: Springfield, VA

Total Floors were incredible. They offered the best price, showcased nice selection of products, service was expedient, and most importantly for a contractor, they had perfect communication. They explained everything and they had a clear plan. When any problem or question arose, they were ready to answer it and ensure we had a solution that satisfied our needs! We will definitely work with them again and we appreciate their work! Thanks!

 by Google Review by Tia A.
This place is a hidden jem
City & State: Alexandria, VA

DO NOT WASTE YOU TIME OR MONEY ANYWHERE ELSE!!! TOTAL FLOOR HAS THERE OWN INSTALLERS THAT WERE SO PROFESSIONAL THEY WORE BOOTIES FOR MEEE. I am a bit OCD, they delt with fickleness - I wanted to wait a month before I reviewed just in case the carpet that THEY MATCHED actually I like it better they the one I fell for and the PADDING has a protective shield and its THICK!! They other companies told me I was getting that exact pad, then they brought mulita colored 1970's pad that was so thin. They tried to slip that in, like I was not gonna notice!! Both companies PEOPLE!!! One group of installers stood outside thinking I would just be desperate and fed up and would just let them go ahead with the install after I had to call a place in NEW YORK CITY????? WHAT A MESS. SO HAPPY WITH THE INSTALL, with THE LINES, THE BINDING , SOOOOO BEAUTIFUL , THE STEPS I wanted them with runners. SO IMPRESSED. I CAN NOT WAIT TO CALL THEM TO DO MY 3 BATHROOM FLOORS. THE SAME QUAILTY CARPET WALL TO WALL 3 STORIES AND 3 FLIGHTS OF STEPS WITH LANDINGS 4 ROOMS - - OMGOODNESS - this place is a little hole in the wall, with wall to wall samples like a thousand different choices ELSA so sweet so patience - LISTEN - NO JOKE - this place is the Hidden JEM. everyday I am so pleased and barefoot I love my carpet, I slept on the floor and it was like a yoga pad!!!

 by Yelp Review by D. W.
Incredibly happy with the entire process
City & State: Washington, DC

Everyone from Elsa, to Elio, to Efron and his team are all worth honorable mentions for their customer service, attention to detail, and courtesy.

With a home purchase came the new painting and floor replacements. I knew what I wanted and worked with Elsa as soon as I stepped into the showroom. There was no sales tactic, except recommendations based off the price point and type of flooring I needed. She even gave me samples to use to match against the new paint. I went on a Tuesday and told her that the painter's were there Wednesday and Thursday, I won't have the new colors to match nor be able to return it immediately. She told me not to worry, they had other samples to show. Then helped me schedule a measuring appointment, for the same week, on Saturday with Elio.

Elio came on time, bright and early at 8am. He rapidly got the measurements done, and took down notes of which rooms to be completed, what could be omitted, and even told me labor would cost less since I took out all the carpeting and subflooring. The only removal was the warped/damaged laminate in the kitchen. After he left (and took the samples back), I received his email with a cost breakdown within a few hours. A LOT less than I expected (~$8000 for ~1400sqft of TRUCOR LVP).

Efron and his team started immediately at 8am the following Tuesday. The preparation (staple removal) of the subfloor was quick within 30 minutes, but the removal of the laminate took most of the morning unfortunately. Much to the crew's credit, the laminate was on top of vinyl, of which dog urine was sandwiched between the two layers (This explains why the previous owner left the floors in such bad shape...). Efron stepped out to get the boxes of LVP while the other two continued to remove and clean. The men cleaned the floor before scraping up the vinyl so the urine would not splash everywhere, and swept up all debris before starting the laying. When Efron returned around 12pm, the men took a lunch break outside then continued within 30 minutes. From that point on, the men worked until 6pm.

The following morning, Efron returned to finish up the work solo, and he so kindly adapted to not having electricity. I had an electrical team (V&P Electric, also highly recommended) working to replace an entire electrical panel. We coordinated for me to call him to return when the electrical team finished with the panel - of which, he finished the rest of the work from 3pm to 6pm.

I am incredibly happy with the entire process - this is one seamless team that I, without question, highly endorse. I intend to have them finish the basement and entry, when I get around to deciding what to use!

 by Yelp Review by Alan G.
Professional, on time and left the house clean
City & State: Alexandria, VA

The team at Total Floors does a great job! My wife and I have had our stairs and entire upstairs done in hardwood and the basement done in a wood look Armstrong luxury vinyl plank. Elio and Mr. Hamid both came to do measurements for the two jobs we had done. Each time, they were punctual and professional. Elsa was always more than helpful in answering our questions and providing recommendations given our needs. We were always treated well and for each job went over multiple options to get exactly what we were looking for in our budget.

They carry good quality materials, so even though you may pay a bit more for the materials, you can rest assured your floors will look great and last a very long time.

The installer Efron was professional, on time, and left the house clean (he did both our upstairs and basement a year apart).

We always go to Total Floors for all of our flooring needs and will continue to do so for any future projects we have!

 by Yelp Review by Jenn K.
I'm glad I chose Total Floors
City & State: Springfield, VA

I'd originally planned on going with another company because the other company brought samples with them and provided a comprehensive quote at the time of the estimate. Total Floors came by only to take measurements and they left saying someone would be in touch with me within the next couple days to provide me with a soft quote. That being said, in the end, I'm glad I chose to go with Total Floors.

Firstly, they were able to meet my EXTREMELY tight deadline. They came out to give me an estimate in mid-December, but because of all the vendors I had coming out for quotes I couldn't make a decision until Jan 2. Even so, the work was completed on January 5 well before my January 12 deadline.

Secondly, I noticed they had a discount for anything before January. They gave me the option to apply that discount up front OR 0% interest financing. I opted for the latter, but appreciated the fact they'd honor the December discount even though TECHNICALLY the discount had expired by the time I'd made a decision.

Thirdly, the owner came by to check up on the work being done and he came by with a goody bag! A box of Ferro Rocher chocolates with a thank you note inside, floor cleaner, and a branded canvas bag. This has nothing to do with the flooring itself, but I think it's exceptional customer service.

Lastly, I'd requested a 20-30 minute call before their arrival as I'd had a doc appointment just before they were scheduled to come and I wanted to be sure someone would be home (and awake) to let them in. They forgot to call, but were very nice when I told them I'd be home within 20-30 minutes to let them in.

My basement looks amazing and I will be choosing to go with this company again when I re-do the floors in the main part of the house

 by Yelp Review by Susan B.
Beautiful carpet at an excellent price
City & State: Lorton, VA

Beautiful carpet at an excellent price-very nice to work with Elio-he is very good at explaining details. Total Floors has done an excellent job on my stair runner and the runners of 3 of my neighbors.

 by Yelp Review by Harold H.
I highly recommend Total Floors
City & State: Alexandria, VA

I selected Total Flooring Inc. from among 3 proposals that I had solicited to replace the carpeting in the stairwell and upper-level hallway of my 3-level town home in Alexandria. I had researched all three bidders and felt comfortable that Total Flooring, Inc. was my best choice almost from the beginning, not only because its proposal was the most reasonably-priced one, but also because it had received high ratings for its work. The technician/installer did a great job. He was right on time, extremely neat and tidy, and completed the installation in a bit over 3 hours in a highly professional manner. I am completely happy and totally satisfied with the quality of his work. I also want to highlight the excellent and exceptionally responsive customer service provided to me by Total Floors, Inc. Hamid, the owner, did the on-site visit and surprised me by taking precise measurements with his laser "tape measure" in what seemed like 5 minutes or less. When he was finished, I was almost speechless because I had never witnessed the use of a laser beam for measuring distances before. Elsa, the super-efficient, totally customer-focused office manager, was most accommodating of all my scheduling, billing, and other needs, and coordinated the entire project from start to finish. The results could not have been more perfect, and a 5-star rating is fully-deserved. I highly recommend Total Floors, Inc. and will be sure to use the company again for my next flooring project.

 by Yelp Review by Andrew M.
Very professional and did an excellent job
City & State: Washington, DC

Put in wood floors 6 months ago, very professional, were very clear in communicating around how they had to do things and why, and did an excellent job. Will definitely use again in future.

 by Yelp Review by Kimberly W.
Very nice experience
City & State: Springfield, VA

Carpet shopping has never been on my list of 'fun things' to do. There are so many carpet shops in Northern VA...where to start? I had heard of Total Floors from a friend and also saw some good reviews on YELP so decided to give them a try. I was beyond impressed. The owner can't be nicer, the sales person was not pushy but instead VERY informative on what would work best for my needs (steps, pet issues etc etc) From this point in the process everything was so easy. I got updates on the install date and when I had to change it by a day...no issue at all. The installers (which is the key!) were very professional, on time, clean and did a wonderful job. The main installer "Victor" really knew his trade...I felt so confident with what he explained, his recommendations and then imagine my surprised when they swept, cleaned up etc (that doesn't seem to happen anymore) I will be using them again and again...Very nice experience!

 by Yelp Review by Samantha Y.
Very efficient, reasonable priced and professional
City & State: Washington, DC

Very efficient, reasonable priced and professional. I needed to replace the padding in a small section in my basement. I received several quotes from others that was 2x the cost Total Floors was charging. On time for appointment and took about a hour for install. Happy with finish product and service! Will use them again for future flooring projects.

 by Google Review by Brent W.
Excellent job and would highly recommend
City & State: Alexandria, VA

We had our first floor and stair done. the sales team did a nice job of explaining different products and pricing them out. The install team was also excellent, good craftsmanship. We did have an issue with the stair railing after installation and the team promptly responded. An excellent job and would highly recommend them.

 by Yelp Review by Michelle L.
Would recommend and use again
City & State: Alexandria, VA

Pretty pleased overall with work and timeliness of the laminate and carpet (steps only) install. Pricing was competitive and work was done on time as scheduled. Would recommend and use again.

 by Yelp Review by DCgirl Z.
Installation and craftsmanship are outstanding
City & State: Washington, DC

Installation and craftsmanship are outstanding. Our subfloor was a disaster, but Pablo and his team got it fixed and laid hardwoods in under a week. We had custom windowsills made to match, and they are gorgeous.

Mr Hamid, the owner, came to the initial consultation, came to see progress on installation, and then made sure to met with us to make sure we were happy with results. Company has great customer service and really wants you to be happy.

We had a pretty strict price range. Elsa and Mr Hamid were careful to only show us options that fit our price range. They never tried to up sell us, which was so appreciated.

We are very happy with our floors!

 by Yelp Review by Chrisi W.
The floors look AMAZING
City & State: Alexandria, VA

The staff were all really nice and helpful, and able to get us set up with an appointment for measurement and installation fast! The floors look AMAZING! Even better than I thought they would!

There were a couple small issues with the quarter round installation but they came back out and fixed it immediately and everything looks great now.

We'll definitely use them for other flooring projects next time.

 by Yelp Review by Annonymous A.
Their prices are fair and quality is good
City & State: Arlington, VA

Mr. Amin is a very gentle soul who cares about his customers and doing what is right to service them.

This is the 2nd install I've had done by total floors and once again they did not disappoint. Their prices are fair and quality is good, I will definitely use them for my future flooring needs.

 by Yelp Review by Ramona I.
Outstanding customer service
City & State: Alexandria, VA

Outstanding customer service, excellent communication and great prices and options for carpet.

 by Yelp Review by Eileen D.
Professional, courteous, kind, knowledgeable and fast
City & State: Springfield, VA

I used Total Floors on the recommendation of a friend, and now I want to Highly Recommend Total Floors to Everyone! Elsa guided me through the selection process; Mr. Amin came to my home to measure and consult; and Victor and his team did the installation. They were professional, courteous, kind, knowledgeable, and fast. I am so happy with my new carpet, and I want everyone to use this company.

 by Yelp Review by Dat N.
So happy with the service and quality
City & State: Reston, VA

I can't express how happy I am with the service and quality that Total Floors provided. I originally went with another larger/national business because they made all these promises and failed to deliver on several accounts to include notifying me that they had rescheduled my install date (only found out because I called in day of). I called Total Floors and they were able to schedule me in within a few days. Installers were friendly, did a great job and did not waste any time. I was able to get my place listed Thursday, had 3 showings that day and got an offer the next morning for $10k above my asking price. Total Floors helped me when I really needed it. Thank you for your excellent customer service, installers and communication. They are a small privately owned business and they are committed to their customers unlike the bigger discount chains. AND their price was ridiculously lower than the other estimates I got to include the bigger chain that I originally went with.

 by Yelp Review by Rick H.
Definitely recommend them
City & State: Chevy Chase, MD

Total floors is legit!!!! I first tried Home Depot, that was a disaster to sum it up. I found Total floors on yelp, based on the positive reviews called and spoke to Elisa. She gave me a total price, no BS. Elio went to confirm the estimate and he and I chatted to confirm a few things. He was honest, upfront and spot on with his recommendation.

Best of all, I was in a short timeframe, less than 5 days I needed the entire location re carpeted, 3 staircases, 5 large rooms and hallways, about 1500sqft total. Not a problem!! They came and in a day took out the old, put in the new.

And best of all, not only were they less than Home Depot and using better carpet and padding, they emailed and or called me back ASAP!!!

Definitely I recommend them and will use again if/when the need arises!

 by Google Review by Ana D.
Fast and quality service
City & State: Alexandria, VA

We were very happy with their price and installation speed. Fast and quality service.

 by Yelp Review by Tina T.
Had a terrific experience
City & State: Alexandria, VA

I had a terrific experience with Total Floors. After going to several other carpet places that felt pressured or not responsive, Total Floors was a breath of fresh air! Elsa let me take many samples home to try and when I couldn't make a decision, they sent Elio to my home with more samples to help me make a decision. The carpet was installed today and it is beautiful! I compared the Total Floors price with a competitor and they beat it by several hundred. More than anything I appreciate working with nice people. Thank you Total Floors!

 by Yelp Review by Teresa J.
Total Floors did an amazing job
City & State: Alexandria, VA

Total Floors did an amazing job. A few companies said we would need to replace the entire floor, but Total Floors made our floor look like new. We will definitely use them again.

 by Angie's List Review
The floors look great
City & State: Alexandria, VA

This is the second time we have used Total Floors. First time was to replace carpet when we had our home rented and this time we changed all of the carpet to hardwood. Total floors quotes the stairs two ways (refinish if in ok condition or new treads/risers). We ended up having to go with the more expensive new treads & risers route due to 8 existing treads being completely cracked I appreciated that these options were quoted up front so the price difference wasn't a surprise when the carpet was removed. The floors look great. No complaints.

 by Yelp Review by Amy E.
Great customer service
City & State: Alexandria, VA

This is a delayed post - just found Bob's business card and realized that they were worthy of a great review!

Back in May, we realized we were moving within a week and desperately needed to install laminate wood floors for our new tenants. Bob and his team moved super quickly to work with our schedule; they kept us updated on the location of the materials, when they could install it and had the floors put in with a day to spare! We were really thrilled with the final product but most of all, pleased to have such great customer service. Thanks to Bob and the team.

 by Angie's List Review
They did a great job
City & State: Alexandria, VA

They did a great job. This included removing some of the old floors and replacing it because of water damage. These were like 40-50 years old floor and they totally restored them and they look really good.

 by Yelp Review by Kyle G.
Did a good job and edged out their competitors on price
City & State: Hyattsville, MD

Overall they did a good job and edged out their competitors on price. I was hoping they would get the job done in two days or less and so were they. They had to come back a week after they started to complete the job, rather than doing it on the very next day.

 by Angie's List Review
Every room was done with great care
City & State: Alexandria, VA

We were so very pleased with every aspect of our purchase. Elio came over to the condo to measure and to explain to us that engineered hardwood was our best choice because it would be placed on concrete. We subsequently went to the showroom to pick out what we wanted. They were very accommodating in meeting the regulations of the condo association and our particular time frame. The men who installed the flooring were excellent workers. They noticed that our baseboards were not uniform and that there were even pieces missing. They offered to fix it for us. Every room was done with great care. Some of our rooms were irregularly shaped, but they worked to get the wood installed beautifully. I definitely recommend them.

 by Yelp Review by Daniel H.
Very professional
City & State: Alexandria, VA

I had Total Floors install Luxury Vinyl Planks (LVP) in my basement and am very pleased with the result.

Regarding LVP: I chose interlocking planks (Shaw Urbanality Click) that don't require glue-down or any sub-layer. The concrete floor was prepped - leveled and cleaned - and the planks were laid right on top of the surface. They call it a "float" installation" - simple and elegant. I shouldn't have to worry about mold or moisture as much as I would with carpet or hardwood floors. The look and feel of LVP is nice. It's not like it's going to fool anybody into thinking it's real wood once they touch it, but it's very solid and seamless and it doesn't seem flimsy or cheap. Flooring really has come a long way since vinyl tiles. I would recommend anybody who is looking to put flooring in their basement to consider LVP.

Regarding Total Floors: I visited a few stores and felt that the sales staff at Total Floors was the nicest and most knowledgeable about LVP. I had a fair amount of correspondence with Elsa and Elio to go through logistics, pricing, scheduling, etc... all very professional and cordial. Dennis and William did the actual installation and I thought they did a great job prepping the concrete floor which I believe is very important. They worked hard, solid straight hours across two days and the outcome exceeded my expectations. There was a discrepancy with the the square footage and the perimeter measurements for material and labor. But we went over it and Total Floors refunded some of the cost, so no complaints.

I'm going to revisit this review in a year or so to give the floor a full cycle of seasonal temperature changes. I believe if LVP is installed properly, the natural expansion and contraction of materials should not be a problem. But I want to make sure and only time will tell. For now though, the floor looks great!

 by Yelp Review by Tracy R.
They did a very careful and professional job
City & State: Springfield, VA

I was able to find a very nice and not too stodgy resilient floor tile for my kitchen here. The salespeople were helpful and very accessible. The product arrived quickly. The installer came when he said he would and did a very careful and professional job.

 by Yelp Review by Annie T.
Quick to respond and gave great advice
City & State: Washington, DC

My contractor messed up my floors and I called total floors. They couldn't do the work but they were very quick to respond and gave me great advice. Elio was super helpful.

 by Angie's List Review
Our carpet was installed without hassle
City & State: Alexandria, VA

We went to the showroom and picked out our flooring with ease. They came in and measured. In just a few weeks our carpet was installed without hassle.

 by Yelp Review by Christopher W.
Extremely high quality work
City & State: Woodley Park, Washington DC

I never write reviews but felt compelled this time. I have nothing but great things to say about interacting with Bob and his team at Total Floors. Very quick responses to initial inquiry, no-nonsense quote while answering all my questions thoroughly but respectfully, and extremely high quality work. We had oak floor installed in a bedroom while we were away and came home to a perfect new room with all furniture replaced exactly as left. Everything was painless as can be.

 by Yelp Review by Delmar D.
Five stars to Total Floors for doing a great job on such a quick turn
City & State: Alexandria, VA

I had a deadline of 10/31 to have carpet installed in my rental condo. I had went to another local carpet store a week before the deadline and was promised the carpet would be installed during the week. As of Wed afternoon I had not received an estimate or appointment after multiple requests. So I got on Yelp and found Total Floors. At 4:30 PM on Wed I called them and they immediately went out and measured for an estimate. Thursday morning I had the estimate waiting in my inbox. I agreed with the estimate and Total Floors scheduled the install for Saturday 10/31. The Total Floors installers worked from 1 PM until 9 PM to complete the work and allow me to meet my deadline. Five stars to Total Floors for doing a great job on such a quick turn.

 by Yelp Review by Tam L.
Had a great experience working with Total Floors
City & State: Washington, DC

Had a great experience working with Total Floors. We initially wanted to carpet our stairs and bedrooms. The guy who measures was very professional and talked to us about our options. Given we bought a home with new hardwood floors, we decided not to carpet the bedrooms but we did go ahead and put a runner on our stairs. Brandy was incredibly helpful and patient as I spent hours going through carpet in their office and even got on the floor to make decisions with me. Ultimately, she let me take some samples home, which the guys took back when they came to install. The installers were quick and efficient and also spent time talking to me about the width and layout of the runner. Only downside was I live in DC and it isn't the most convenient location - wish they were closer but oh well!

 by Yelp Review by Chris F.
Super happy and will work with them again
City & State: Falls Church, VA

I have used Total Floors before and they are so easy to work with. They come out pretty quickly and they schedule pretty quickly as well. They work with the customer and the wants and budget needs. On this last job, I needed flooring installed before moving into a new house and they worked extra hard to get the carpet installed prior to the moving date. I have been super happy and will work with them again.

 by Yelp Review by Kevin M.
Extremely helpful, informative, and friendly
City & State: Alexandria, VA

We were on a tight timeframe after a water leak in our den occurred about 2 weeks prior to my wife's due date. Bob Amin and the staff at the store were extremely helpful, informative, and friendly, and they were able to order carpet for us and install it the day after our daughter was born while we were still at the hospital. They had no problems coordinating the installation with my father, as we weren't available to be at the house. Our new daughter arrived home for the first time to new carpet that was perfectly installed. A big thank you to Bob and everyone at Total Floors for the effort in accomplishing this for us.

 by Yelp Review by Alper H.
The best specialty in the area
City & State: Arlington, VA

Their Customer service more than expectation... Thanks for asking what I am looking for also give me more than enough information. I wish everybody working like this company even they are little expensive than other company my opinion they are best specialty in this area...

 by Yelp Review by Geoffrey H.
Extremely patient, informative, and knowledgeable
City & State: Arlington, VA

We needed about 500 sq ft of carpeting in our townhouse including a stair runner. Mr. Bob Amin was extremely patient, informative, and obviously knowledgeable during our visit to the showroom. We found their available selection and pricing very competitive. Mr. Amin followed up quickly with a visit to measure and provided an estimate within the promised 24 hours. Given the relative modest size of the job, we were impressed. The carpeting was ordered promptly and installation scheduled within two weeks of our showroom visit.

The installers were courteous and hardworking. They moved our furniture without additional charge. They discussed all potential "issues" with me. We discovered a few problems after they left. Mr. Amin and his staff were extremely obliging in scheduling a return visit by the installers, who spent several hours fixing the problems. Overall it was a very satisfactory experience.

 by Yelp Review by April D.
Extremely polite, professional and kind
City & State: Arlington, VA

I had nearly my entire townhouse re-done with new floors. I had both laminate planks and carpeting installed. Everyone that I dealt with was extremely polite, professional, and kind. They genuinely wanted me to be happy with my floors and educated me about pros and cons of different floors during the process. I had my quote quickly and my floors were also installed very quickly. The folks here always responded in a timely matter to me when I had questions or concerns. I didn't have any other quotes done as I was in a rush, but just based on simple pricing tools from other places, I think I got a very good deal. They also had a really big selection which was great.

 by Yelp Review by Meg C.
Service, responsiveness and professionalism combine to make the best experience
City & State: Washington, DC

I can't recommend Total Floors enough. Service, responsiveness and professionalism combine to make the best experience I've had purchasing and installing carpeting. Will call them again for next flooring need.

 by Yelp Review by Lisa O.
I would not hesitate to use them again
City & State: Fairfax, VA

Since we were installing hardwood in an 1,100 foot area, I called everyone on Yelp who had a decent review and brought them in for an estimate. Surprisingly, they all fell within $300 of each other even though it was an $8K job. Bob Amin was no nonsense and recommended a product, color and was in and out the door within a half hour. Many other estimators really didn't know flooring and required us to visit the show room because they obviously were clueless. Bob knew that a certain areas needed special types of shoe molding and understood how the work would be done. Dennis did an exceptionally good installation. He is worth his weight in gold. I've never seen anyone work as hard as he did on this job. I just never realized just how loud it would be to have hardwood installed on the upper level. The dogs were very happy to see them leave after 4 days (which is exactly the length of time that Bob said it would take) of installation. I would not hesitate to use them again or recommend them to anyone.

 by Yelp Review by Rich F.
The quality of the installation was great
City & State: Alexandria, VA

I had about 250 square feet of hardwood floor installed by these guys, and was very happy. They had to match pre-existing floor, and they worked with me to find the exact material that was used originally, so it matches perfectly.

The quality of the installation was great. They did at least as good a job as the original installers. They were very clean and organized, and I had almost no scuffs on my walls or otherwise.

Service was also fantastic. Brandy quoted me an approximate price that was fair and ended up very close to the final price. She was responsive at each step in the process. The estimator showed up 10 minutes early, and the installers arrived an hour early. Everyone was polite and courteous.

If I had to complain about something, the shoe molding that they used was synthetic, so it didn't match the natural oak used in the rest of the house, but this was also my fault for not specifying. And they charged me $35 for furniture moving, which was a little unnecessary because there was just a small desk in the corner of the room.

Bottom line: I'd use them again.

 by Angie's List Review
My interaction with them was good
City & State: Arlington, VA

They were on time. They got it all done in one day. It was fine. The floors are good. My interaction with them was good.

 by Yelp Review by Chris K.
I'd highly recommend Total Floors
City & State: Vienna, VA

We were looking to have the carpeting replaced in 3 bedrooms. Total Floors was an excellent decision. The entire process was quick and efficient, from quote to installation. The installation crew did a great job with the carpet installation as well as moving furniture! I'd highly recommend Total Floors. Another plus, it's a family business.

 by Yelp Review by Maria C.
Very happy with their work
City & State: Alexandria, VA

I usually don't bother to write a review but I do believe people deserve a recognition if a good job is done. I will definitely recommend Total Floors to anyone.

We wanted to sand the existing hardwood floor on the 1st floor and to replace the carpet with hardwood floor on the 2nd floor and the stairway of our condo in Washington DC. I checked Yelp and selected Total Floors from all the contractors that came to provide me with an estimate. Bob Armin from Total Floors gave us a detail itemized estimate. He was very professional, courteous and responsive to all my requirements and questions. His price was also less than the others. I also wanted him to replace part of the sub floor in the kitchen that was damaged. He agreed to do that for a reasonable price.

His team started the work the following week. The work took longer than expected but they came back on Sunday to finish the work. The floors and stairs are beautiful. I could not tell the difference where his team replaced the sub floor. They also replaced the molding in the fire place which I did not ask for but was not charged for either. The new molding looks much better. I was very happy with their work.

 by Yelp Review by Susan G.
Awesome work
City & State: Washington, DC

Awesome work! I moved into a condo that had wood floors in most of the place but not in the bedrooms. Bob came in and measured and matched the wood almost completely. And it wasn't easy to match. I love the job they did. The only reason I didn't give them 5 stars is that they came really late the first day, but they did finish on the second as promised.

 by Yelp Review by K. E.
I can't fully express how spectacular our new floors are
City & State: Great Falls, VA

Bob and his family business did an outstanding job getting new solid hardwood and Caress by Shaw carpet installed in my home. The Total Floors installation team, particularly Danny, finished the work superbly in only 3 days! We had almost 700 sq ft including a set of stairs done. Their workmanship and Bob's estimated order of wood was spot on, and their pricing is very competitive and clearly itemized. Total Floors staff provided a personalized and inviting experience in shopping for hardwood and carpet, and I can't fully express how spectacular our new floors are.

 by Angie's List Review
Very professional and considerate.
City & State: Alexandria, VA

They were very professional and considerate.

 by Angie's List Review
Highly recommend for their professionalism, price and quality of work
City & State: Alexandria, VA

Total floors was awesome at everything. They gave us an estimate promptly and scheduled the work quickly. They also upgraded the padding at a discounted rate. They did a great job with the install and even installed left over carpet in a utility closet in the basement that was overlooked (by us) in estimation or the scope of the work. They cleaned up thoroughly afterwards as well. The carpet looks great to this day and we've used Total floors on two other properties we own/rent. I highly recommend Albert and Total floors for their professionalism, prices and quality of work.

 by Yelp Review by Joe W.
The showroom displays are excellent and selection is diverse
City & State: Washington, DC

I recommend visiting this show room as the displays are excellent as the selection is very diverse compared to what one sees at Lowes and Home Depot.

I also recommend Total Floors for its color matching proficiency.

I think this business is more famous for their hardwood services than for tile services.

This business opens at 10AM. I highly recommend coordinating on the time if scheduling work. My friend also likes this place too.

 by Yelp Review by Lisa S.
Total Floors was simply terrific to work with
City & State: Washington, DC

We just moved to a house on the Hill and needed to install a runner on a narrow stairway with a funky kink under a tight budget. Based on Yelp reviews we decided to go with Total Floors and had a great experience. I called and spoke with Tara who accommodated us by arranging for us to meet with her father, Hamin, on a Sunday (when they are closed). We were surprised with the variety of carpets and when we gave Hamin our budget he helped us find an affordable, durable carpet that could be bound and installed all on the same day UNDER budget! About a week later, the carpet was delivered and they came over for 3 hours to install. The workmen were also great, respectful and tidied up when they departed. Topping it off, the runner looks great!

Total Floors was simply terrific to work with. No more Home Depot or big chains for us. When we re-do our hardwood floors in a few months we will be going back to Total Floors!

 by Yelp Review by Stacy A.
Prompt, efficient and professional
City & State: Alexandria, VA

I got several estimates from other stores in the area, but was most impressed with Mr. Armin's knowledge, professionalism, and competitive prices. He and his staff were very patient and accommodating when there were a couple of scheduling snafus that they were not responsible for at all. The two installers (one was Pablo) were prompt, efficient, and professional. When they were finished with the install, they even replaced several damaged boards in another room that had been scratched or ruined by paint. I gave them a generous tip for going above and beyond. Mr. Armin followed up after the job was complete to see if I was happy with the quality and service. I would definitely recommend them to anyone.

 by Yelp Review by J. G.
Very polite and professional
City & State: Alexandria, VA

I was very stressed out after a horrible experience at Carpet One so we went to Total Floors.

We had just closed on our house but needed carpet for a couple of rooms because the previous owners cat destroyed it. The smell was so bad we had to take all of the carpet out and seal the floor with Kilz. We needed new carpet before we could move in.

Mr. Amin is very polite and professional. They have a great selection of carpet. We showed him what we wanted and he found a variety of options that were similar. He didn't try to upsell us or recommend something we didn't need like Carpet One. He actually saved us money by recommending carpet they kept in stock instead of ordering the more expensive. It only took 20 minutes to pick out carpet and get everything scheduled (as opposed to the hour and a half I spent in Carpet One with no carpet ordered but that's a yelp review for another time).

The carpet was installed a week later. It looks great. We are very happy customers!

 by Yelp Review by Kerry M.
Responsive, hassle-free experience at Total Floors
City & State: Falls Church, VA

This review is long overdue. I hired Total Floors in January 2013 to replace carpet in one room where disaster had struck the old carpet--a small job that I didn't want to spend much money on at all.

I walked in on a Saturday, with an active toddler in tow, and was promptly greeted by Azad. He was friendly and no-pressure. He didn't balk at the smallness of the job or try to upsell me. He showed me their cheapest options without judgment, and merely asked if that was the type of product I was looking for. Within 5 minutes, I had the carpet picked out, a ballpark estimate for square footage/price and a date for measuring and written estimate. He measured the room on Monday and I had the new carpet installed before the end of the week. His crew did a professional job and cleaned up well. Azad even called to follow up a couple days after installation. Six months later, there is absolutely no wrinkling, stretching, bulging, visible seams, or any other problems you can get with shoddy work. Even though I went with the lightest weight padding and cheap product, it doesn't look or feel that way underfoot.

When I'm ready for a more extensive job, Total Floors is the only place I'll go to.

Incidentally, I had comparison shopped already at 2 other places that got good Yelp reviews and even the local Home Depot (hey-I was going for cheap). One place suggested that I would need far more overage than seemed reasonable for a basic rectangular room (about 15-20% more than what Azad at Total Floors said I'd need). None were as cost-effective. Moreover, none came close to the responsive, hassle-free experience at Total Floors.

 by Yelp Review by K. A.
Willing to go the extra mile to make sure its customers are happy
City & State: Alexandria, VA

I had Total Floors install tile in my sun room, which looks great. The company was excellent in making sure the job was done right and that I was happy with the work. Although there was a miscommunication about the subfloor between the crew and the company, the company was outstanding in making sure that the job was done right and as promised. The price was quite reasonable as well. The sign of a good company is not only how well a job is done but whether it is willing to stand behind its work and make sure its customers are satisfied in fixing any issues. Total Floors was excellent in fixing the issue with the subfloor. It is definitely a company willing to go the extra mile to make sure its customers are happy with the work.

 by Yelp Review by Kerri G.
Polite, respectful and the floors look great
City & State: Arlington, VA

Total floors were great in removing and replacing wood floors in our master bedroom. Azad was prompt with returning emails and didn't round up the square footage on the cost of removing the floor like some other companies I had gotten quotes from. The crew came promptly on the morning they were scheduled and made quick work of our bedroom. They took great care to protect our existing wood floors and were polite and respectful of our home. And most importantly, the floors look great!

 by Yelp Review by Lori C.
Great selection and wonderful service
City & State: Alexandria, VA

Wow! Great selection- just what I was looking for and the service is wonderful

 by Houzz Review by mgphouse
Very professional and timely
City & State: Alexandria, VA

They are great! Very professional and timely. I would highly recommend their services. Also, among all the carpet guys these have the most economical rates with very good quality carpets.

 by Yelp Review by Hirva R.
Great job, fast service and son/father are a delight
City & State: Alexandria, VA

This is a family owned business with great communication skills. They installed floors when I wasn't even home. Great job, fast service and son/father are a delight. They provide a great price and I like Azad, he is really honest. I am going to use them again. Nice local business, support them!

 by Yelp Review by Dawn Y.
Top notch service from start to finish
City & State: Alexandria, VA

Top notch service from start to finish, and excellent pricing. Everyone was professional, pleasant, and polite. The installation crew showed up early and was gone less than 90 minutes later - in which time they not only took up a large room full of old carpet and installed new, but moved my furniture back and forth. They did a beautiful job. Mr. Amin, Azad, and the installation crew were all a pleasure to work with. Highly recommend!

 by Yelp Review by Pui Ying S.
We are loyal customers and we recommend to all of our friends
City & State: Washington, DC

We hired Total Floors to do three jobs, back splash installation, hardwood floor installation, and also a hardware floor repair. Both installations were done with no issues and the workmanship was very good. Email communication was good and they were upfront on what they could or could not do. My best transaction was fixing a hole we had in our bedroom which was left behind by another contractor. I couldn't believe my eyes when the work was done, it was a flawless fix and it looks brand new. It was also a lot cheaper than what was quoted to me by the other contractor. We are loyal customers and we recommend him to all of our friends.

 by Yelp Review by Daniel C.
Very happy with the experience
City & State: McLean, VA

We used Total Floors to install carpet on our stairs and basement. We received quotes from two different businesses, and the quote from Total Floors was significantly less expensive.

The installation and carpet itself was excellent. The installers came by a little bit late, but they finished on time and cleaned up afterwards. They also stuck around to answer some questions and to give us some more information about carpet maintenance.

Very happy with the experience, and we hope to use them again in the future!

 by Yelp Review by Kia D.
My experience was beyond pleasant
City & State: Waldorf, MD

I used Total Floors to install hardwoods in my kitchen, foyer and on some stairs. My experience was beyond pleasant. The guys worked very quickly and cleaned up well after the job was complete. I got a total of 3 bids and Total Floors quoted me the best price of all 3.

Showroom is small but the salesman took a lot of time to discuss the different options that I had with matching up my new floors with some existing floors that I have. I came in about 20 minutes before the store closed and I did not feel rushed or like he was trying to just sell me the most expensive option. I just got a good, honest vibe from him.

I hope to use them in the future!

 by Yelp Review by Michael S.
Impressed with the service, price and installation
City & State: Alexandria, VA

I've since had hardwood floors and stairs, and now a carpet job, a total of three jobs so far with this company. Very pleased, impressed with the service, price and installation. Very hassle free business and a pleasure to have had Total Floors make my house so beautiful. Thank you!

 by Yelp Review by Lara C.
Installation was done very well and the carpet looks great
City & State: Arlington, VA

I have used this place twice for flooring, once for tile that I had my contractors install (so I just had to order and pick it up from Total Floors) and just last month for carpet intallation. I looked at their website coupon page which quoted only $1.79/sq ft for berber (including installation, padding, and removal of old carpet) and called and asked them to come to my place in DC to show me the carpet samples since I don't have a car. Azad came out as promised and although the selection was limited because I was asking for the coupon deal but the carpet was good quality. I picked one and received an invoice, and then later I called to schedule the installation. The installation was done very well and the carpet looks great! The actual number of sq. ft. was a bit higher than the invoice had estimated so I paid $100 more than the invoice, but I understand why (I have weird carpeted closets with steps and angles). They didn't bill my credit card until the work was completed and I was satisfied. All in all, a nice, easy, drama-free transaction!

 by Yelp Review by Mary W.
Very professional and excellent in their craft
City & State: Herndon, VA

I recently had hard wood floors installed and area rugs made out of carpet and the experience was very positive. The price is also very reasonable. Mr. Hamid and Azad, along with their wood floor and carpet team are very professional and excellent in their craft. Thanks for my beautiful floors! 🙂

 by Yelp Review by Barbara V.
I was very pleased with their professionalism, quality of work and neatness
City & State: Alexandria, VA

Prior to moving into my new condo, I had Total Floors remove bedroom carpeting and install hardwood. The work was done as promised: on schedule, on budget and a perfect match to the existing floors. I was very pleased with their professionalism, quality of work and neatness. Had I not know what was on the floors before, I never would have guessed the work had been done. Thank you!

 by Yelp Review by Jessica C.
Professional and extremely helpful
City & State: Alexandria, VA

I bought a new condo and there were very few reviews on Yelp for flooring. I took a chance on this place because it had such a great review! I agree with CMB. Mr. Amin was professional and extremely helpful. Everyone showed up on time and the floors turned out beautiful! He has a great selection of floors in stock as well which made it affordable.

 by Yelp Review by C.M.B.
Very nice to deal with and very reasonably priced
City & State: Washington, DC

This place does business the old fashioned way. Mr. Amin is a very polite and professional. The workers that refinished and installed new hardwood floors in our house were also very nice. They moved furniture without charging us (other companies stated on quotes charges of $100 or more to move furniture). Mr. Amin came by a couple of times during the progress of the job.

Upon completion of the job, Mr. Amin comes by for one last inspection and to make sure the customer is satisfied.

Very nice to deal with and very reasonably priced. I had 15 companies out and none of them came close to his price.